FAQs

Restoration Contracting Services
  • Are radon testing devices hard to find and not reliable?

    Qualified radon companies and testers provide reliable radon testing services. Active radon devices continuously collect and record radon levels at regular intervals to detect any unusual variations during the testing period. You can also purchase dependable testing devices directly from RCS. Contact our office to order a charcoal test kit that you can use at your convenience.
  • Are scientists really sure radon is a problem?

    While some scientists debate the precise number of radon-related deaths, all major health organizations including the Centers for Disease Control, the American Lung Association, and the American Medical Association confirm that radon causes thousands of preventable deaths annually. The risk is significantly higher for smokers compared to non-smokers.
  • Can I turn off the equipment at night?

    No, the equipment must remain running continuously. Shutting off the equipment can increase the risk of mold growth.
  • Do I have mold?

    This is a common concern, and at Restoration Contracting Services we've invested significant time and resources in education and equipment to become qualified in water damage restoration. In most situations, if the drying process begins quickly, mold typically isn't a concern. The reality is that every home built with wood framing contains mold, as it's present in new lumber from the supplier. Whether or not you've experienced water damage, mold exists in your home. The important question is whether the mold levels are within acceptable limits.
  • Do I need an estimate before you start the dry-out?

    The total cost of the dry-out is often unknown at the start, but our pricing follows standardized industry rates. We utilize a computer estimating program that updates the price list quarterly. Your insurance company uses this same program and price list. Once an adjuster is assigned to your claim, we'll explain our progress to that point and obtain authorization before proceeding with additional steps. We'll establish an agreed-upon estimate with your insurance company before beginning any repair work.
  • Do I need to do anything?

    We've built our business to minimize your responsibilities as much as possible. There may be a few selections you'll need to make, such as choosing floor covering options. Otherwise, you should be able to continue with your daily activities with minimal disruption or concern.
  • Does radon only affect certain types of homes?

    Radon can affect any type of home, whether it's new or old, insulated or drafty, with or without a basement. Several factors influence radon levels in homes, including local geology, construction materials, and building methods.
  • How do you know if everything is dry?

    We use moisture meters specifically designed to verify proper moisture content. This is the advantage of contracting a professional restoration company rather than just a construction company. Our training and certification in water damage restoration ensures you receive the highest quality service.
  • How long will the dry-out take?

    The average water loss typically requires 2 to 5 days for drying. If materials have been exposed to water for an extended period, the process may take 4 to 7 days.
  • How much is my electric bill going to be with all of this equipment?

    We've carefully selected equipment that maximizes drying speed while consuming minimal power to achieve optimal results. Below are approximate daily costs for each piece of equipment: Air movers - $0.25 per day Large air movers - $0.75 per day Small dehumidifier - $1.25 per day Large dehumidifier - $1.75 per day
  • If it can't be dried, what will be replaced?

    Our job is to bring you back to a pre-loss condition. After the dry-out process has been completed, we will be able to determine what has permanent damage. At that time, we will submit an estimate of repairs to your insurance adjuster for approval.
  • Is it hard to sell a home where radon problems have been detected?

    If you fix the radon problem, the sale of your home will not be blocked and the added protection will be a good selling point.
  • Is it OK to keep this equipment running or do I need to do something with it?

    The equipment we use is capable of running for months without being shut off. They will not overheat and should be fine. If you hear or smell anything which seems not to be normal, please unplug the equipment and call us immediately. Our technicians will be monitoring and checking all equipment and the moisture levels throughout the dry-out process on a regular basis.
  • Is radon only a problem in certain parts of the country?

    High radon levels have been found all over the country, in every state. Radon problems do vary from area to area, but the only way to really know a home's radon level is to test. 40% of PA homes have radon levels above the action level of 4 Picocuries per liter, per EPA guidelines.
  • Is radon testing time-consuming and difficult?

    Radon testing is fairly easy. You can test your home yourself or hire a qualified radon testing company. Either approach takes a relatively small amount of effort, time and cost.
  • Is the final choice on the finished product my decision or the adjusters?

    The choice of the repairs is always yours. Your insurance company only owes like, kind and quality. If you choose to do something else, you may have to pay more out of your pocket.
  • Is your neighbor's radon testing result a good indicator of whether your home has a radon problem?

    It's not. Levels of radon vary from home to home. The only way to know for sure if your home has a radon problem is to test.
  • Must I stay in my home during the dry-out process?

    Often you can stay in your home depending on the areas that are affected. You may lose the use of your bathroom, kitchen, etc. If you need to stay outside of your house, you may want to ask your adjuster about additional living expense of A L E coverage.
  • Should we make arrangements for you to get in our house?

    Yes, it is very important that we have access to monitor the job. If you are not going to be available, then we need to work out a plan to gain access.
  • The equipment you have running is making the air feel muggy. Can I open a window or door to let in fresh air?

    Our equipment is increasing the rate of evaporation causing the air to feel wetter. Part of our monitoring process includes checking both the conditions indoors and out. If our technicians instruct you to open some windows that may mean that the conditions outside will help in the drying process. Otherwise, with the use of our high-tech dehumidifiers you will notice much dryer conditions in 24 to 48 hours.
  • What if we want to do the repairs?

    The most critical part of water damage is the drying process. After the dry-out has been completed by our trained and certified technicians you may want to do the repairs yourself or hire a general contractor to do the repairs and that would be fine. We can bill your insurance company for the emergency repairs separately.
  • What is Benefect and why do you apply this product?

    Benefect is plant-based and designed to inhibit, destroy or prevent the development of microorganisms. Many times, we will use this product as a precautionary step. Your health is our main concern.
  • What is going to happen with my damaged furniture and/or contents?

    We will do our best to restore your contents to a pre-loss condition. If we are not able to restore any items we will set them aside to be itemized and turned in to your insurance adjuster. Your adjuster will determine coverage according to your policy.
  • What is restorative drying?

    A few years ago, the standard procedure was to remove any wet materials, and replacing them with new ones. Today, with much better equipment and training, our goal is to dry out your structure, saving as much of the structure as possible.
  • Why do you have to monitor the job so often?

    For us to achieve the best results, we need to closely monitor the dry-out process. This may include moving, adding or removing equipment and checking humidity and temperature readings.
  • Why does my house smell so bad?

    Often the humidity in your house has maybe doubled or tripled from what is normal and materials are wet, that normally are not designed to get wet. If it has been 3 to 4 days since the initial water loss and you start smelling a souring smell, you may be getting bacteria forming. After we have dried out everything the smell should be gone.
  • Why does the adjuster wait so long to inspect my loss?

    Often the adjuster will wait until the dry-out process is complete in order to evaluate damages. Other times because of our relationship with the adjuster, they may rely on our photos and scope of repairs without doing an inspection of their own.
  • Why is it so dry in my house?

    It is our goal to get the air in your house as dry as possible, by doing this it speeds up the drying process. However, it may feel dryer than you may be used to. You may also need to water any plants more often.
  • Why must we go through all this paperwork prior to extraction?

    We try to stay as organized as possible to help ensure the quality and customer service you deserve. Paperwork is a very important part of the foundation to help us to achieve this.