Penny Bonura
Meet Penny Bonura
Office Manager
At the administrative heart and operational core of Restoration Contracting Services is Office Manager Penny Bonura. Bringing over 25 years of dedicated professional management experience to the team, Penny oversees daily office workflows, emergency dispatch coordination, client communications, and administrative organization. Her structured approach and exceptional organizational skills ensure that property owners facing sudden disaster scenarios receive fast, compassionate, and highly efficient support from the moment they first call the office.
Penny’s primary expertise centers on high-level administrative management, process coordination, and customer advocacy. When property damage occurs, whether from a severe storm, burst pipe, mold contamination, or structural fire, property owners are often thrust into high-stress, time-sensitive situations. Penny acts as a calming, dependable point of contact, managing the intake of emergency requests, scheduling rapid-response inspection crews, and maintaining clear communication channels between property owners, field technicians, and insurance adjusters throughout the entire restoration process.
Supporting Over 25 Years of Southwestern Pennsylvania Restoration Excellence
Restoration Contracting Services has served homeowners and commercial property managers throughout Southwestern Pennsylvania since 1999. As a locally owned and family-operated business, the company has established a reputation for delivering 5-star rated restoration solutions backed by more than 50 years of combined team experience. Penny plays an integral role in upholding this legacy of excellence, managing office systems that support 24/7 emergency availability and rapid same-day service dispatches across the region.
Under Penny’s administrative direction, the company maintains rigorous compliance with state regulations and industry standards. Restoration Contracting Services holds Home Improvement Contractor Licensing (HIC License #012346), Pennsylvania Department of Environmental Protection certification (PADEP Certified Firm #3219), and specialized certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC). Penny manages credential verification, ongoing training schedules, and licensing documentation, ensuring that every technician sent to a job site operates with the highest level of industry compliance and professional safety.
Streamlining Water Damage, Mold Remediation, and Emergency Claims Logistics
Water damage restoration is a primary focus for Restoration Contracting Services, requiring immediate action to prevent secondary mold growth, structural weakening, and long-term material decay. Penny’s administrative team coordinates immediate dispatch for water extraction, structural drying, and moisture monitoring equipment. By ensuring that emergency response teams arrive promptly with accurate documentation tools, Penny helps minimize structural loss and accelerates property stabilization for affected families and businesses.
Recognizing that property restoration almost always involves complex insurance claims, Penny utilizes her extensive management experience to simplify the insurance process for clients. She coordinates directly with major insurance carriers, organizing detailed moisture logs, photo documentation, scope reports, and free accurate repair estimates. By managing insurance paperwork and billing logistics seamlessly behind the scenes, Penny eliminates administrative headaches for property owners, allowing them to focus on returning their lives and businesses to normal.
Multifaceted Personal Hobbies, Family Values, and Creative Pursuits
Outside of managing high-volume office logistics, emergency dispatching, and administrative workflows at Restoration Contracting Services, Penny leads a rich and active personal life focused on family and creative hobbies. She deeply treasures spending quality time with her family, creating lasting memories and enjoying shared activities together.
An avid traveler and outdoor enthusiast, Penny loves discovering new destinations and spending time by the water fishing. When she prefers a more relaxed, creative outlet at home, Penny is a talented knitter who enjoys crafting detailed hand-made items. Her patient, detailed-oriented mindset in knitting directly reflects her approach to professional office management, where precision, care, and attention to detail are essential to managing complex restoration projects successfully.
Restore Your Property with Southwestern Pennsylvania’s Trusted Experts
Recovering from sudden water damage, mold growth, or fire loss requires the rapid emergency response, technical certification, and seamless administrative support that Penny Bonura and the team at Restoration Contracting Services deliver every day. Backed by over 25 years of local community service, 24/7 availability, IICRC-certified technicians, and extensive insurance claim experience, Restoration Contracting Services provides complete property recovery solutions engineered for lasting safety.
Don't let water damage or structural issues compromise your property's safety or long-term value. Partner with a local, family-owned restoration authority that provides free accurate estimates, works directly with your insurance company, and puts your needs first. Contact Penny Bonura and the expert team at Restoration Contracting Services today to request immediate assistance or schedule your inspection.
